At Wiccanstores.com, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy explains how you can return items purchased from us and under what conditions refunds are provided.
1. Eligibility for Returns
• Items must be returned within 2 days of delivery.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items such as discounted products, clearance items, and intimate apparel may not be eligible for return unless defective.
2. Non-Returnable Items
The following items cannot be returned:
• Worn or damaged clothing not caused by delivery issues.
• Clearance and sale items marked as ‘final sale.’
• Accessories and undergarments due to hygiene reasons.
• Items not purchased directly from Wiccanstores.com.
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected]. We will investigate and arrange for a replacement or refund if applicable.
4. Return Process
To initiate a return:
1. Contact our customer service team with your order details.
2. Provide photos of the product (if defective or incorrect).
3. Our team will provide instructions on how to return the product.
4. Once we receive and inspect the returned item, we will confirm approval or rejection of your refund request.
5. Refund Process
• Approved refunds will be processed within 7-15 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.
• If a refund cannot be processed to the original payment method, store credit may be issued.
6. Exchanges
We may offer exchanges for defective or incorrect items. For size or style changes, please initiate a return and place a new order.
7. Contact Information
If you have questions regarding this Returns and Refunds Policy, please contact us:
Wiccanstores.com (Wiccan Global Ltd)
Address: 119 Akowonjo Road, Egbeda, Lagos
Phone: 08168661046
Email: [email protected]